Shipping Policy
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Shipping Policy
At Cintilla, we strive to provide our customers with a seamless and efficient shipping experience.
Free Shipping within India
We offer complimentary shipping on all orders within India. Our shipping time is typically 24-48 hours in metro cities for in-stock items.
Production Time
Please note that our jewelry is crafted on order, and the production time is usually 21 days. However, this timeline may vary depending on the complexity of the design, and we will keep you informed of any changes.
International Shipping
We also offer international shipping to our customers. For international orders, the transit time is typically 10-12 working days, and the production time is 20 working days. Please note that international shipments are non-refundable.
Shipping Process
All shipments will be processed upon receipt of full payment. We will notify you once your order is shipped, and you will receive updates on the status of your delivery. In case of any changes to the delivery time, we will keep you informed.
Gift Orders
We understand that jewelry is often gifted on special occasions or as a surprise. If you’re placing a gift order, please let us know in advance so we can ensure that the surprise remains intact.
Logistics and Insurance
For logistics and insurance purposes, our team may request identity proof from the person receiving the parcel. Our logistics partner will only hand over the parcel to the specified individual. All Cintilla products are insured during transit. In the rare event of tampering or loss, please report the incident to us immediately.
Return Shipping
If you need to return a product, we charge a nominal shipping fee of 2% of the product value or the actual shipping cost, whichever is lower.
Contact Us
For any questions or concerns about shipping, please reach out to us at:
Cintilla
cintillaoffcial@gmail.com
+91 7984294932
Cintilla
cintillaoffcial@gmail.com
+91 7984294932