Return and Buy-Back Policy
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Return and Buy-Back Policy
At Cintilla, we strive to provide our customers with exceptional quality and service. Our return and buy-back policy is designed to ensure your satisfaction and peace of mind.
A) Annual Jewelry Maintenance
Cintilla offers complimentary annual cleaning and inspection for your jewelry. This service helps maintain the quality and appearance of your piece. Please note that this service will be void if any third-party jeweler has worked on the jewelry.
B) Exchange and Buy-Back Policy
1. Product Returns
Our jewelry is handcrafted, and minor variations may occur. You can return or exchange your product within our specified timeframe, along with the original certificate. Please note that:
- A nominal shipping charge of 2% of the product value or actual shipping cost (whichever is lower) will be applied.
- Returning the certificate is mandatory; loss of the certificate will result in a deduction.
- Cintilla reserves the right to correct the valuation based on quality inspection.
2. Lifetime Exchange/Upgrade Policy
Exchange or upgrade your jewelry anytime. You’ll receive:
- 100% credit for metal value at prevailing rates
- 90% credit for diamond value at prevailing rates (excluding making charges and taxes, up to INR 300,000)
3. Buy-Back Policy
Sell your jewelry back to us and receive:
Sell your jewelry back to us and receive:
- 100% value of metal weight at prevailing rates
- 80% value of diamonds at prevailing market prices (up to INR 300,000)
4. 15-Day Money-Back Policy for In-Stock Products
This policy does not apply to custom-made products. Returns within 15 days of purchase (up to INR 300,000) are eligible for a refund. Please note that:
This policy does not apply to custom-made products. Returns within 15 days of purchase (up to INR 300,000) are eligible for a refund. Please note that:
- Refunds will be processed via online bank transfer within 2 weeks of receipt.
- Cintilla reserves the right to refuse unreasonable returns.
- Returned products must be in unused condition.
Refunds
We’ll notify you upon receiving and inspecting your return. If approved, refunds will be processed within 10 business days. Please allow time for your bank or credit card company to process the refund.
Contact Us
For any questions or concerns, please reach out to us at +91 7984294932.